Frequently asked questions (FAQ)

Does The Online Portrait Gallery provide a certificate of authenticity?
The Online Portrait Gallery provides a certificate of authenticity with every print you buy.

What payment methods does The Online Portrait Gallery accept?
The Online Portrait Gallery accepts the following payment methods: iDEAL, Creditcard, PayPal, EPS, Giropay, Bancontact, and SOFORT Banking.

What are the shipping costs?
The exact shipping costs depend on your location. The current shipping costs are calculated when placing your order.

Is it possible to return my purchase?
You can always return your purchase without giving reason within 14 days. Please note that all costs associated with the return such as the return shipping must be paid by the buyer under all circumstances. We strongly advise you to always use insured shipping when returning an item. In case you would like to return your order, you are obliged to use the Return Form. Please note, this right of return only applies to EU consumers.

How does the warranty work?
The Online Portrait Gallery is a reliable art dealer. We stand for high quality descriptions. In the hypothetical case that one of our descriptions proves inaccurate, we offer you the unique possibility to return your purchase and receive a refund. This warranty applies to all our customers.

Where can I access the General Terms and Conditions?
You can access our General Terms and Conditions here.

Where can I access the Privacy Policy?
You can access our Privacy Policy here.

Where can I subscribe to The Online Portrait Gallery newsletter?
You can subscribe to our newsletter here (@@SOON AVAILABLE).

How can I create an account?
You can create your own account here or you can make an account when placing your order. In your account you can view your past orders and make a selection of your favourite prints in our shop.

Does The Online Portrait Gallery also buy prints?
We are always interested in buying old portrait prints. We are equally interested in buying single items as entire collections. If you are considering to sell, please do not hesitate to contact us. This can easily be done via our Contact Form.