The Online Portrait Gallery provides the following shipment services:
The Online Portrait Gallery provides worldwide shipping to almost all countries. You can browse the current shipment fees when placing your order.
Old prints are vulnerable objects. Therefore, we ship our prints safely in an acid free cover and a secure cardboard package. Every shipment also includes your certificate of authenticity.
In spite of all precautions we take, it is unfortunately always possible that an object incurs damage during shipment. This could for example be due to uncareful handling by the shipping agency. For this reason, all our shipments are insured.
You can always return your purchase without giving reason within 14 days. Please note that all costs associated with the return such as the return shipping must be paid by the buyer under all circumstances. We strongly advise you to always use insured shipping when returning an item. In case you would like to return your order, you are obliged to use the Return Form. Please note, this right of return only applies to EU consumers.
The Online Portrait Gallery stands for high quality descriptions. In the hypothetical case that one of our descriptions proves inaccurate, we offer you the unique possibility to return your purchase and receive a refund. This warranty applies to all our customers.
Other costs associated with shipping
It is always possible you have to pay import fees, VAT or other costs when importing your purchase from The Online Portrait Gallery into your country. Please note that the buyer is always responsibly for these costs. They cannot be transferred to The Online Portrait Gallery in any case and are no valid reason for return.
Read more in our General Terms and Conditions.